Insert your complete Callsign without any symbol, blank spaces, or leading zeroes in the prefix or suffix numbers, otherwise it could not be found.
See the samples below:
14-YF-101 is wrong, 14YF101 is correct
15XY001 is wrong, 15XY1 is correct
001ZA1116 is wrong, 1ZA1116 is correct
068WCI023 is wrong, 68WCI23 is correct